OUR PROMISE TO YOU
We stand behind our products and offer one of the strongest warranties in the business. Here is an outline of our policies and warranty.
Hunter Douglas Window Coverings
The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas Inc. at 1-800-789-0331 or contact us and we will facilitate a claim with Hunter Douglas. In support of this policy of consumer satisfaction, we follow Hunter Douglas’ Lifetime Limited Warranty as described below.
Covered (By a Lifetime Limited Warranty)
- Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
- All internal mechanisms.
- Components and brackets.
- Fabric delamination.
- Operational cords for a full 7 years from the date of purchase.
- Repairs and/or replacements will be made with like or similar parts or products.
- Hunter Douglas motorization components are covered for 5 years from the date of purchase.
Not Covered (By a Lifetime Limited Warranty)
- Any conditions caused by normal wear and tear.
- Abuse, accidents, misuse or alterations to the product.
- Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.
- Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
- Shipping charges, cost of removal and reinstallation.
Download the Hunter Douglas Lifetime Guarantee.
To complete your warranty registration online, visit Warranty Registration.
Drapery and Furniture
If product shows up not as we specified, we will take care of repairing or replacing the items including damage from freight or installation.
Why Buy from an Interior Designer?
- Design advice with every purchase
- Ensure each element will fit the overall concept of the room and home with the appropriate scale, color and function
- Save time with selections, fabric samples, and design boards brought to you
Call today to book your in-home design consultation. 413.567.8541
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